| First, Break
All The Rules
What the world’s greatest
managers do differently
By Marcus Buckingham and
Curt Coffman
Paperback, 320pages, 19.7 ×
12.8 × 2cm
$27.99 |
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| Great
managers do not help people overcome their weaknesses.
They do not believe that each person has unlimited
potential. They do play favourites and they break the
'Golden Rule' book everyday. This amazing book explains
why great managers break all the rules of conventional
wisdom. The front-line manager is the key to attracting
and retaining talented employees. No matter how generous
its pay or how renowned its training, the company that
lacks great, front-line managers will suffer. Great
managers are the heroes of this book. Vivid examples
show how, as they select, focus, motivate and develop
people, great managers turn talent into performance.
Finally, the authors have distilled the essence of good
management practice into twelve simple questions that
work to distinguish the strongest departments of a
company from all the rest. This book is the first to
present this essential measuring stick and to prove the
link between employee opinions and productivity, profit,
customer satisfaction, and the rate of turnover. |
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